Terms of service.

Who we are and who does the cleaning

Liberty State Cleaning connects customers with independent, vetted professional cleaners and manages quotes, scheduling and billing. The cleaners are independent contractors, not employees of Liberty State Cleaning. We work with both male and female cleaners and may send either to a scheduled service unless you ask in advance for a specific cleaner. We may refuse or discontinue service to protect our cleaners, and our cleaners may leave a property where there are weapons, extreme clutter, disconnected utilities or aggressive pets.

Quotes

When you book online you give us your contact details, the service you want, and the size of the home and number of bathrooms. Booking a time does not guarantee that slot: scheduling conflicts happen, and we confirm every appointment by phone or email. Every visit carries a one to two hour arrival window, and we call or text if we are running behind. Rate changes are posted on this site or sent to you by email.

Payment

You are charged after the clean is done. We accept all major credit and debit cards, through the client portal or by phone, and we keep your card on file for the services we provide. A hold is placed on the card 24 hours before a clean and shows as pending; the actual charge is only taken after the clean is done. Sales tax is applied at the rate for the property address, and any exemption form has to reach us before the visit. Recurring weekly, biweekly and monthly plans are billed the same way, after each clean.

Cancelling and rescheduling

There is no long-term contract. You can skip a visit or stop entirely, with notice. We ask for 48 hours notice to cancel, or a $100 cancellation fee applies, and 48 hours to reschedule, or a $50 fee applies, waived if you move the visit inside the same calendar month. If we cannot get in, are turned away at the door, or arrive to find no electricity or hot water without 24 hours warning, that counts as a cancellation and the $100 fee applies. Our cleaner waits up to 15 minutes before leaving.

If something is not right

We do not give refunds. We would rather put it right: call or email within 24 hours of the clean and we come back and fix the problem at no extra charge.

Access to your home

Booking a clean grants our cleaners access to your home for that visit. If you have a security system, turn it off or give us the code in advance, and tell us straight away if the code changes. We are not responsible for damage or theft where a door is left open or a key is left under a mat or anywhere else unsecured. If you stop service we return any keys we hold within 48 hours.

Liability

Our cleaners are insured and take reasonable care, but breakages happen. Report any damage or loss within 24 hours by phone or email. We are not responsible for ordinary wear and tear, or for items that were improperly installed or hung, and artwork, collectibles and heirlooms should be pointed out before a visit so we know how to handle them. If you ask us to use your own vacuum or supplies we cannot take responsibility for that equipment or for what it does.

Contact

Liberty State Cleaning Services
contact@libertystatecleaning.com
716-303-0844